Awarded Top Sales Training Company

We are proud of the success and recognition that we’ve achieved with our clients.

ITS OUR CLIENTS RESULTS THAT PUT US FORWARD!

We pride ourselves on developing practical solutions that drive results in the real world. These solutions span sales performance improvement, learning and development, and technological innovation. Below are just a few examples of awards that we have earned.

BMW Project & results (5 years Training)

“Ronny A Nilsen, Managing Director of ResultatPartner AS and Improve Systems, has been hired as responsible for sales- service and management training at the BMW Training Academy in Norway since 2007. In general, this training consists of intensive training during 10 days for managers and 8 days for sales and After Sales consultants focusing on improving performance throughout the dealer network. In 2007, BMW was ranked as #7 in the Norwegian Customer Satisfaction Index among all companies and industries. In 2009, BMW was ranked #1. There is no doubt that our focus on process based training has played an important role in achieving this goal. In 2010, 2011 and 2013 we still ranked as # 1 among all car brands in Norway.
During this 5 year contract with ResultatPartner we became #1 on Customer Satisfaction Index 4 times!
Our own internal staff at BMW Group Norway has also attended relevant training courses, and we acknowledge that a large part of the content can easily be forgotten unless it is tailor made for each function, followed up systematically and measured continually. ResultatPartner’s company brand statement is “Measurable results through Partnership”, and this is not just a typical consultancy buzz-word statement without any real substance. This becomes clear when we see how the training progressively changes people’s mind sets and teaches them to focus on the inner motivators that drive individual performance.
This is achieved by the inspired personality of the trainer in combination with high quality training content, preparation work before each session, homework assignments after each session and detailed reports after each training module. And aided by the web based performance measurement system, Improve Performance Systems, our training participants have been well prepared for the formal certification after the final training module. We plan to continue to use ResultatPartner for the training and certification of all BMW and MINI managers and front line staff in Norway. Ronny A Nilsen has an outstanding rapport with participants at all organizational levels, from owners and directors of our dealerships to junior sales persons and new employees. He is highly respected as the Head Coach, and he is both respected and well liked for his deep understanding of human behaviour. We personally recommend ResultatPartner for training and development processes which have an aim to make people excel”. Best regards BMW Management Group.
“I have had the privilege of working closely with Ronny over several years during my tenure as After Sales Director at BMW Group Norway, and I have developed the highest respect for Ronny as a very professional trainer and coach. He relates easily with people at all levels, has an acute ability to adapt his training and coaching directly to each individual’s personal and professional needs, and he is a great motivator. Using Ronny as a sales and management trainer both at BMW Group Norway and throughout the dealership organization has no doubt been an important contributing factor to BMW Group’s recent success in Norway: Record high sales and consistently high levels of customer satisfaction. I warmly recommend Ronny’s services to anyone who is serious about sustained organizational improvement”.

Cisco

About the company:

Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.
The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological shortcomings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge – the multi-protocol router was born.
Project & results:

1. Assignment

In early 2003, the business is not as it should be. Order intake in Norway was slightly declining, and customer and employee – satisfaction was lower in Norway than in other countries in Northern Europe. The management group was relatively new and had a need to get better acquainted with each other. We also needed to create a common vision and strategy for operations in Norway, built on common values – to create new engagement and bring business back to growth. We committed ResultatPartner and Improve Systems to assist us with the process of developing the management team and strategy for the company. ResultatPartner and Improve Systems talked us through the process and they managed to challenge us.

2. Results

Based on a new and thorough SWOT analysis , a new leadership definition and new team values established an ambition to double the order intake during the three years and to reach the highest customer satisfaction and the highest employee satisfaction for Cisco in Northern Europe. We established goals and action plans for the Norwegian organization. We broke down the goals of the individual departments and individual employees. In this way, each employee’s contributions and responsibilities was crystal clear to everyone. Our values; Open communication, Respect and Responsibility, were our tools to work our way forward towards our new goals. The results were that we more than doubled new orders during the first three years. In addition, we achieved our targets for both customer and employee satisfaction. Cisco Norway was the best country in northern Europe on both customer and employee satisfaction, and we achieved the highest productivity and profitability in Northern Europe.

3. Success factors – why it succeeded

There were several reasons for our success. The timing was good for the market. We quickly got a strong and very well coordinated team with a high degree of internal confidence. This was evident in surveys of employee satisfaction, and in 360 degree evaluations of our leaders. We managed to involve and engage employees to help us solve the challenges, for example in turning employee satisfaction among women from being lower to be higher than among men. We moved all the leaders out of their offices and into the office landscape. This created more open communication and accessibility. We work continuously with clear internal and external communication. In addition, we chose to remove the limitations of course budgets of our system engineers, and rather run with slightly lower staffing. To allow our outstanding specialists to accelerate the development of their market-leading expertise proved to our one redeeming power – which sparked engagement both internally and externally.

We chose ResultatPartner and its performance management and training system, Improve Systems, because their CEO, Ronny Nilsen challenged us from the first meeting – and all the way on. He challenged us to reflect, and he challenged us to deliver. It is precisely this ability to challenge that makes me recommend ResultatPartner and Improve Systems”. Jørgen Myrland. CEO.