Customer Testimonials

Improve Systems has served more than 400 customers and clients since its beginning of 1991. We are focused on results and has had the distinct pleasure of helping clients in a variety of industries overcome the issues that slowed and sometimes prevented outright success. Here’s what some of them had to say about us:

ATEA

About the company

Atea, previously Merkantildata, later Eterra and Ementor, is a Nordic IT infrastructure company. It is headquartered in Oslo, Norway. The company sells, installs, and supports products from Citrix, VMware, Apple, Cisco, HP, Microsoft, Lenovo, IBM and others. As of October 2013, the company employs about 6,666 people and operates in 73 cities in Norway, Sweden, Denmark, Finland, Lithuania, Latvia and Estonia. From January 1, 2009, the company was named Atea.
 

Project & results

The company invested heavily in management buy-outs during (around 150) during the 5 years program of Training challenging employees as well as Partners. This in addition to challenges in the market and distribution channels; former Management Group with current CEO of the Company, Steinar Sønsteby, asked for help in providing a customized Training Academy.
ResultatPartner and its Improve Systems was hired to develop and run Merkantildata Training Academy; a fully customized Training Academy for all leaders and managers in sales and service as well as sales consultants. The Training Program incorporated Partners like HP, Compaq, Ingram Micro.
Around 400 people attended in this 6 months Training Period. Measurable effect and improved results was established on growth and revenue, an increase in sales and customer satisfaction as well as development of improvement in leadership-, sales- and service-skills. Improve Systems was the Training Management Software system used to structure process and secure progress on vital KPI`s and actions.
 

BMW

Ronny A Nilsen, Managing Director of ResultatPartner AS and Improve Systems, has been hired as responsible for sales- service and management training at the BMW Training Academy in Norway since 2007. In general, this training consists of intensive training during 10 days for managers and 8 days for sales and aftersales consultants focusing on improving performance throughout the dealer network. In 2007, BMW was ranked as #7 in the Norwegian Customer Satisfaction Index among all companies and industries. In 2009, BMW was ranked #1. There is no doubt that our focus on process based training has played an important role in achieving this goal. In 2010, 2011 and 2013 we still ranked as # 1 among all car brands in Norway.

Results:
During this 5 year contract with ResultatPartner we became #1 on Customer Satisfaction Index 4 times!

Our own internal staff at BMW Group Norway has also attended relevant training courses, and we acknowledge that a large part of the content can easily be forgotten unless it is tailor made for each function, followed up systematically and measured continually. ResultatPartner’s company brand statement is “Measureable results through Partnership”, and this is not just a typical consultancy buzz-word statement without any real substance. This becomes clear when we see how the training progressively changes people’s mind sets and teaches them to focus on the inner motivators that drive individual performance.This is achieved by the inspired personality of the trainer in combination with high quality training content, preparation work before each session, homework assignments after each session and detailed reports after each training module. And aided by the web based performance measurement system, Improve Performance Systems, our training participants have been well prepared for the formal certification after the final training module.

We plan to continue to use ResultatPartner and Improve Systems for the training and certification of all BMW and MINI managers and front line staff in Norway. Ronny A Nilsen has an outstanding rapport with participants at all organizational levels, from owners and directors of our dealerships to junior sales persons and new employees. He is highly respected as the Head Coach, and he is both respected and well liked for his deep understanding of human behavior.

We personally recommend ResultatPartner for training and development processes which have an aim to make people excel”. Best regards BMW Management Group.

“I have had the privilege of working closely with Ronny over several years during my tenure as After Sales Director at BMW Group Norway, and I have developed the highest respect for Ronny as a very professional trainer and coach. He relates easily with people at all levels, has an acute ability to adapt his training and coaching directly to each individual’s personal and professional needs, and he is a great motivator. Using Ronny as a sales and management trainer both at BMW Group Norway and throughout the dealership organization has no doubt been an important contributing factor to BMW Group’s recent success in Norway: Record high sales and consistently high levels of customer satisfaction. I warmly recommend Ronny’s services to anyone who is serious about sustained organizational improvement”. BR John Parrington Hansen, Director After Sales.